Digital Project & Support Manager

Do you have a can-do attitude and excel at managing complex tasks with efficiency and diligence? Do you thrive both in team settings and when working solo, consistently meeting tight deadlines? If so, you might be the perfect fit for us!

Your responsibilities for this role will include: 

• Project management & delivery
  • Oversee and manage the end-to-end delivery of web and digital projects, ensuring they are completed on time, within scope, and within budget.
  • Engage with clients and internal teams to ensure project objectives are realistic and achievable, aligning with the allocated timeframes and budgets.
  • Summarise and relay project status reports to both client services and clients directly, ensuring clear and consistent communication.
• Client support & maintenance
  • Efficiently manage the helpdesk ticketing system for ongoing support and maintenance, ensuring timely and effective resolution of client queries.
  • Lead initiatives to improve customer satisfaction, retention, and overall experience, including onboarding and support processes.
  • Manage complex customer support tickets, escalating recurring issues to appropriate departments as necessary.
• Team coordination & documentation
  • Work with team leads to develop and maintain project documentation, including project plans, business requirements, statements of work, and budgets.
  • Support daily project standups and provide regular project status updates to ensure alignment across teams.
  • Coordinate internal staff and external contractors for flawless execution of projects, ensuring resource availability and effective allocation.
• Client relationship management
  • Successfully manage relationships with clients and stakeholders, ensuring their needs are met and expectations exceeded.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders to ensure technical feasibility.
  • Report and escalate disputes to management as needed, ensuring smooth project progress.
• Process improvement & strategy
  • Collaborate with the Client Director on overall client strategy, helping to implement new ways of working to enhance the customer experience.
  • Champion the voice of the customer within the organisation, advocating for their needs and preferences.
  • Lead and participate in cross-functional projects aimed at enhancing the customer support experience.

The must haves…

• Impeccably organised with a sharp eye for detail in managing projects and clients. 
• 2 – 3 years of hands-on experience in digital project management.
• Solid understanding of JS, HTML5, PHP / Python and WordPress desirable.
• Proven track record in managing helpdesk activities and resolving client issues.
• Exceptional communication skills, both written and verbal, with a client-centric approach.
• Proficiency in project management and helpdesk tools.
• Technical mindset with a passion for technology and digital innovation.
• Self-driven with a proactive, solutions-oriented attitude.

This role is perfect for someone looking to take the next step in their digital project management career, working in a dynamic environment where they can make a real impact.

The Perks

At J B Cole UK, we prioritise your wellbeing and professional growth, providing a range of perks and benefits to enhance your work experience and support your personal and career aspirations. For this role, your benefits will include: 

• Hybrid work environment – Enjoy the flexibility of a hybrid office/home work structure, allowing you to maintain a healthy work-life balance.
• Professional development – Access a dedicated annual development and training budget to enhance your skills and advance your career.
• A team that goes the extra mile – Participate in regular team socials and events, fostering a collaborative and engaging work environment.
• Exclusive discounts – Access Perkbox, offering a variety of exclusive offers and discounts from top brands to save on everyday expenses.
• Recognition – Earn an additional holiday day (capped) for each year of service, appreciating your dedication and commitment to the company.
• Career support – Receive guidance and support from an experienced team to facilitate your career advancement within the organization.
• Social impact – Contribute to personal and charitable projects with support from the company, making a positive difference in the community.
• Positive work culture – Immerse yourself in a fun and inspiring team culture that encourages creativity, collaboration, and innovation.
• Role customisation – Enjoy the flexibility to tailor your role to your strengths, empowering you to excel in areas where you shine.
• Health and wellbeing – Access private healthcare benefits after 2 years of dedicated service, ensuring your health and wellbeing are taken care of.

Job Type: Full-time

Annual salary: £35,000 / dependant on experience 

Location: Hybrid (Office: Manchester, Greater Manchester)

Think this sounds like you? Get in touch with your CV and any supporting information via careers@jbcole.co.uk.